Shared Service Center Implementation

At a previous client, HRMS Partners were involved in the "re-inhousing" of previously outsourced HR Shared Services and so has experience in how to set up (from scratch) multi-tiered, multi-country service centres.

Tasks such as defining & managing the project plan for the HR Shared Service Centre, defining a Statement of Work and associated Service Level Agreements (SLAs), implementing a common Case & Service Management process & tool are all key to successfully setting up the shared services model. HRMS Partners has even been involved in all aspects of the assessment, selection & training of new service centre personnel.